First Great Western get something right (almost)

Out of Service noticeI wonder whether First Great Western read this blog​? Unlikely, I know, but they appear to have improved something that I commented on here.

I wrote a while ago about the lack of plain English (and customer awareness) in a particular notice. Last time I travelled by train, I saw a similar notice – but this time better written and without the branding slogans.

‘Sorry, this toilet is not working at the moment,’ it says. ‘The fault has been reported and will be fixed as soon as possible.’

That’s much better.

I wonder, though, why the heading is not ‘Out of order’. ‘Out of Service’ usually refers to trains.

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